Agreement to our legal terms
We are Yes Can Do Sdn Bhd (registration no. 202101022325 (1422625-W)), doing business as tapow.my ('Company', 'we', 'us', or 'our').
We operate the website tapow.my, the web app at app.tapow.my, our WhatsApp ordering assistant on +60 10-282 8258, our scan-to-pay and payment link pages, and any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services').
tapow.my is a food ordering platform that connects customers with independent restaurants ('Venues'). Venues are the seller of record for the food and drink you order and are responsible for preparing it. We provide the ordering technology, collect payment on the Venue's behalf, and arrange delivery through third-party couriers. When you pay tapow.my for an order, your payment obligation to the Venue for that order is discharged.
You can contact us on WhatsApp at +60 10-282 8258, by phone at +60 17-633 0142, by email at hello@tapow.my, or by mail to Yes Can Do Sdn Bhd, 7-2, Plaza Danau 2, Jalan 2/109f, Taman Danau Desa, Kuala Lumpur 58100, Malaysia.
These Legal Terms constitute a legally binding agreement between you ('you') and Yes Can Do Sdn Bhd concerning your access to and use of the Services. By accessing or using the Services, you agree to be bound by all of these Legal Terms, including our Privacy Policy and Refund Policy, which are incorporated by reference. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU MUST NOT USE THE SERVICES.
If you operate a Venue on tapow.my, your relationship with us is additionally governed by the Vendor Agreement. Where these Legal Terms and the Vendor Agreement conflict, the Vendor Agreement prevails for Venue matters.
We may update these Legal Terms from time to time. When we do, we will revise the 'Last updated' date at the top of this page, and for material changes we will give additional notice through the Services or by direct message. Continued use of the Services after changes take effect constitutes acceptance of the updated terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
Heads up: we recommend saving a copy of these Legal Terms for your records. The browser print stylesheet is tuned for A4.
What tapow.my is
The Services are an online marketplace. When you place an order, you are buying food and drink from the Venue, not from us. We act as the Venue's commercial agent for the limited purposes of presenting its menu, taking your order, collecting your payment, and arranging fulfilment. The food sale contract is between you and the Venue; these Legal Terms govern your use of the platform that makes that sale happen, and our own services to you (payment processing and delivery arrangement).
Venues supply their own menus, prices, photos, descriptions, and availability. We do not prepare food and cannot verify every claim a Venue makes about its dishes, including ingredient, allergen, dietary, or halal information. If you have an allergy or dietary requirement, contact the Venue before ordering.
The Services are operated from Malaysia and intended for use in Malaysia. If you access them from elsewhere, you are responsible for compliance with your local laws.
Ordering
Placing an order. You select items, options, and delivery or pickup, and see an itemised total (including any delivery fee, platform fee, and tax) before you pay. You can review and change every part of your order up to the moment you pay: that review step is your opportunity to correct input errors. Your order is placed, and the contract with the Venue is formed, when your payment is confirmed.
Order confirmation. We acknowledge every placed order promptly: on your order tracking page, and by WhatsApp message if you ordered through the assistant. Your order number and tracking link are your receipt of the order.
Orders are committed at payment. Venues begin preparing orders as soon as they are placed. If you need to change or cancel an order after paying, contact us or the Venue immediately; what is possible depends on whether preparation has started, as set out in the Refund Policy. If you ordered through WhatsApp, you can ask the assistant to edit your order before paying; the previous payment link is cancelled and a new one issued.
Availability. An item may sell out between browsing and ordering. If an item in a paid order cannot be made, the Venue removes it and that item's price is refunded, per the Refund Policy.
Delivery and pickup. Delivery is fulfilled by third-party couriers and is only available within a Venue's delivery area. Delivery times shown are estimates. For pickup orders, collect your order at the Venue within a reasonable time of it being marked ready. You are responsible for providing an accurate delivery address and being reachable on the phone number you provide.
Menu content and pricing errors. Menus, photos, and prices are supplied by Venues and may occasionally contain errors. We and the Venue reserve the right to correct errors and, where an error is material to an order you placed, to cancel and fully refund that order rather than fulfil it at the erroneous price.
Prices, fees & payment
All prices are in Malaysian Ringgit (RM). Your order total is made up of:
- Item prices, set by the Venue, including any options and less any discounts or promotions.
- Delivery fee (delivery orders only), which pays for the courier. It varies with distance and courier and is shown before you pay.
- Platform fee of RM1.00 per order, which is our fee to you for operating the platform.
- SST at 6%, only where the Venue is SST-registered. Venues that are not SST-registered charge no SST.
The full total, itemised, is shown before you confirm payment. There are no hidden charges added after payment.
Payment methods. Payments are processed by our payment provider, Stripe. We accept major payment cards, along with any e-wallets or other methods offered on the payment page at the time you pay. The methods shown to you at checkout are the current, complete list, and they may change from time to time. We may also add additional Malaysian payment providers. All payments are due at the time of ordering, and you authorise the charge to your chosen payment method when you confirm.
Payment security. Card details are entered directly with the payment provider and never stored by us. See our Privacy Policy.
Our rights. We may refuse or cancel (with a full refund) any order that we reasonably suspect is fraudulent, abusive, placed by automated means, or unlawful, and we may limit order quantities where necessary to protect Venues or the platform.
Promotions. Promo codes and automatic deals are subject to their stated conditions (validity windows, scope, one-use limits) and have no cash value. Refunds on discounted orders are calculated on the amount you actually paid.
Refunds & cancellations
Cancellations, refunds, and remedies for problems with your order are governed by our Refund Policy, which forms part of these Legal Terms. In short: if something you paid for cannot be made or delivered, you get your money back to your original payment method; change-of-mind cancellation has a short window because kitchens start cooking immediately; and quality problems reported within 24 hours are reviewed case by case with the Venue.
Nothing in these Legal Terms or the Refund Policy limits any rights you have under the Consumer Protection Act 1999 or other Malaysian consumer protection law that cannot be excluded by agreement.
WhatsApp ordering & AI
You can order through our WhatsApp assistant on +60 10-282 8258, and through voice ordering on Venue menus. These features are powered by artificial intelligence (Anthropic's Claude models). By using them you accept the following:
- The priced summary is authoritative. Before you pay, you receive an itemised order summary with the exact total, computed by our servers from the Venue's menu. If anything the assistant said conflicts with that summary, the summary prevails. Do not pay if the summary is not the order you want; reply to correct it first.
- AI output can be inaccurate. The assistant may occasionally misunderstand a message or state something incorrectly. It is not authorised to make promises on our or a Venue's behalf beyond the order summary and payment link it issues, and it cannot issue refunds or move money.
- Payment links. The assistant sends payment links to our own payment pages. If your order changes, the old link is cancelled and a new one issued; always pay the latest link. A payment that lands on a cancelled or expired WhatsApp link is automatically refunded.
- Location pins. For delivery, the assistant may send a single-use link to drop a map pin for your address. Links expire and are only valid for you.
- WhatsApp is a Meta service. Your use of WhatsApp itself is governed by WhatsApp's own terms and privacy policy. Standard messaging rules apply, including that we can reply freely within 24 hours of your last message.
- A human is available. If you don't want to deal with the assistant, say so in the chat (for example 'talk to a human') or use the contact channels on our contact page.
Your account
You order as a guest. Today the Services do not require, and do not offer, a customer account. You place orders with your name and phone number, and your order tracking link is how you follow an order. Your device remembers your recent orders and saved addresses locally so you do not retype them.
When accounts open. We have built an optional account and expect to switch it on. When we do, it will work like this, and these terms will apply to it from that moment:
- No passwords. Sign-in works by sending a short login code from your WhatsApp number to our assistant; possession of your WhatsApp number is your credential.
- Keep your phone and WhatsApp secure. You are responsible for activity on your account carried out through your WhatsApp number. Never send a login code you did not request yourself: a code someone else asks you to send is an attempt to get into your account.
- If a login wasn't you, reply 'NOT ME' to the login confirmation within 30 minutes and every session on your account is revoked. You will also be able to sign out of all devices from your profile.
- Accurate information. Keep your name, addresses, and contact details accurate and current.
- Our rights. We may suspend or close accounts used in breach of these Legal Terms.
Scan-to-pay bills
Some Venues use tapow.my to collect bill payments: the Venue creates a bill for an amount, and you pay it by scanning a QR code or opening a payment link. The bill amount is set by the Venue, not by us; confirm it matches what you owe before paying. Bill payments are processed by the same payment provider as orders. Duplicate payments and payments on bills the Venue had already cancelled are refunded on request as set out in the Refund Policy; contact us with the bill reference and we will handle it. A bill payment is a payment to the Venue for goods or services it supplied to you; the Venue remains responsible for those goods or services.
Restaurants on tapow.my
If you apply to list a venue on tapow.my or operate a Venue through our vendor tools, the Vendor Agreement governs that relationship, including commissions, payouts, refund allocation, data handling, and termination. You accept it when you submit a vendor application. These Legal Terms continue to apply to your use of the Services generally.
Venues are independent businesses. They are not our employees, agents (except that we act as their payment collection agent), franchisees, or partners, and we do not supervise their kitchens.
Intellectual property rights
We own or licence all intellectual property rights in the Services, including source code, databases, functionality, software, designs, text, and graphics (the 'Content'), and the tapow.my trademarks, service marks, and logos (the 'Marks'). Venue names, logos, menus, and photos belong to the respective Venues and are displayed under licence.
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable licence to access and use the Services, and to download or print content you have properly gained access to, solely for your personal, non-commercial use in ordering and paying through the platform.
Except as set out above, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. Requests: hello@tapow.my. We reserve all rights not expressly granted. Breach of this section is a material breach and your right to use the Services terminates immediately.
Your promises to us
By using the Services, you represent and warrant that:
- all information you submit is true, accurate, current, and complete, and you will keep it that way;
- you have the legal capacity to agree to these Legal Terms and you are at least 18 years old;
- you are using the Services for genuine personal orders and payments, not for resale, arbitrage, or any commercial endeavour other than as a Venue under the Vendor Agreement;
- you will not access the Services through automated means such as bots or scripts (using the Services' own built-in assistants and voice features is of course fine); and
- your use of the Services will not violate any applicable law or regulation.
If any information you provide is untrue or incomplete, we may suspend or terminate your access to the Services.
Prohibited activities
As a user of the Services, you agree not to:
- Place fraudulent orders, pay with payment instruments you are not authorised to use, or initiate unjustified chargebacks.
- Abuse the refund process, including false quality claims or claiming non-delivery of orders you received.
- Submit false vendor applications or misrepresent a business, its registration, or its ownership.
- Harass, threaten, or abuse Venue staff, couriers, other users, or our team, whether in person, in chat, or through the assistant.
- Misuse the AI features, including attempting to manipulate the assistant into unauthorised actions, extract other people's data, or generate abusive content.
- Systematically retrieve data or content from the Services to build a dataset, directory, or competing product without our written permission.
- Circumvent, disable, or interfere with security features of the Services, probe or attack our infrastructure, or interfere with any other party's use of the Services.
- Upload or transmit viruses or other malicious material, or use the Services to send spam or unsolicited messages.
- Impersonate another person, use another user's account or phone number, or trick or defraud us or other users.
- Copy, adapt, decompile, or reverse engineer the software comprising the Services except as permitted by law.
- Use the Services in any manner inconsistent with applicable laws or regulations.
Reviews & submissions
The Services let you submit content in places: chat messages, order notes, reviews, and (for Venues) menus and photos ('Contributions'). You retain ownership of your Contributions. You grant us a licence to host, store, display, and process them as needed to operate the Services, and you warrant that your Contributions are yours to submit, honest, lawful, and do not infringe anyone's rights or contain abusive, obscene, or misleading material. We may remove Contributions that violate these Legal Terms.
By sending us questions, comments, suggestions, ideas, or other feedback about the Services ('Submissions'), you agree that we may use and share such feedback for any lawful purpose without compensation or acknowledgment to you.
Services management
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including reporting such user to law enforcement authorities; (3) refuse, restrict access to, or disable any Contribution or portion of the Services to the extent technologically feasible; (4) remove or disable content that is excessive in size or burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and the proper functioning of the Services.
Privacy
We care about data privacy and security. Please review our Privacy Policy, which is incorporated into these Legal Terms. We operate the Services from Malaysia; some of our service providers (such as payment, database, and AI providers) store or process data outside Malaysia, as described in the Privacy Policy's international transfers section. By using the Services, you acknowledge that processing.
Term & termination
THESE LEGAL TERMS REMAIN IN FULL FORCE AND EFFECT WHILE YOU USE THE SERVICES. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES) TO ANY PERSON FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION, OR FOR FRAUD OR ABUSE OF THE SERVICES, AND WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AT ANY TIME.
Termination does not affect orders already paid: they are fulfilled or refunded per the Refund Policy. If we terminate or suspend your account for breach, you may not register a new account under your name or any other name without our permission, and we reserve the right to pursue civil, criminal, and injunctive redress where warranted.
Modifications & interruptions
We reserve the right to change, modify, or remove the contents of the Services at any time at our sole discretion, and we have no obligation to update information on the Services. We cannot guarantee the Services will be available at all times: hardware, software, or other problems, or maintenance, may result in interruptions, delays, or errors. We will not be liable for any loss caused by your inability to access or use the Services during downtime, except that paid orders affected by an outage are handled under the Refund Policy.
Governing law
These Legal Terms are governed by and construed in accordance with the laws of Malaysia.
Dispute resolution
Informal resolution first
Before starting formal proceedings, the parties agree to attempt in good faith to resolve any dispute, controversy, or claim related to these Legal Terms (a 'Dispute') informally for at least thirty (30) days, starting from written notice of the Dispute from one party to the other.
Consumer disputes
Nothing in these Legal Terms limits your right as a consumer to bring a claim before the Malaysian Tribunal for Consumer Claims (within its jurisdiction) or the courts of Malaysia. For consumer Disputes, the courts of Malaysia have jurisdiction.
Arbitration for non-consumer disputes
Any non-consumer Dispute (including Disputes with businesses) that is not resolved informally shall be referred to and finally resolved by arbitration administered by the Asian International Arbitration Centre (AIAC) in accordance with the AIAC Arbitration Rules. The seat of arbitration shall be Kuala Lumpur, Malaysia; the tribunal shall consist of one (1) arbitrator; the language of the arbitration shall be English; and the governing law shall be the substantive law of Malaysia.
Exceptions
Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information, or to prevent unauthorised use of the Services, without first engaging in informal resolution or arbitration. If any part of this section is found illegal or unenforceable, the remainder continues to apply and the affected Dispute shall be decided by the courts of Malaysia.
Disclaimer
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VENUES, NOT US, ARE RESPONSIBLE FOR THE PREPARATION, QUALITY, SAFETY, AND ACCURACY OF DESCRIPTION OF THE FOOD AND DRINK THEY SELL, AND WE MAKE NO WARRANTIES ABOUT VENUE CONTENT, INCLUDING MENUS, PHOTOS, PRICES, AND DIETARY OR HALAL INFORMATION. WE ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES OF CONTENT, (2) UNAUTHORISED ACCESS TO OUR SERVERS OR THE PERSONAL OR FINANCIAL INFORMATION STORED ON THEM, (3) INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, OR (4) BUGS, VIRUSES, OR SIMILAR TRANSMITTED THROUGH THE SERVICES BY ANY THIRD PARTY. NOTHING IN THIS SECTION EXCLUDES OR RESTRICTS ANY GUARANTEE, RIGHT, OR REMEDY UNDER THE CONSUMER PROTECTION ACT 1999 OR OTHER MALAYSIAN LAW THAT CANNOT BE EXCLUDED OR RESTRICTED BY AGREEMENT.
Limitations of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO AN ORDER OR PAYMENT WILL AT ALL TIMES BE LIMITED TO THE AMOUNT YOU PAID FOR THE ORDER OR PAYMENT GIVING RISE TO THE CLAIM, AND FOR ANY OTHER CLAIM, TO RM100. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING UNDER THE CONSUMER PROTECTION ACT 1999, AND DOES NOT LIMIT YOUR RIGHT TO REFUNDS UNDER THE REFUND POLICY.
Indemnification
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable legal fees, made by any third party due to or arising out of: (1) your breach of these Legal Terms; (2) your violation of any law or the rights of a third party; or (3) any harmful act by you toward any other user of the Services. We reserve the right, at your expense, to assume the exclusive defence of any matter for which you are required to indemnify us, and you agree to cooperate with our defence. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.
Electronic communications
Using the Services, messaging us on WhatsApp, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via WhatsApp, email, or on the Services, satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, orders, and records, and to electronic delivery of notices, policies, and records of transactions initiated or completed via the Services, consistent with the Electronic Commerce Act 2006.
Miscellaneous
These Legal Terms, together with the Privacy Policy, Refund Policy, and (for Venues) the Vendor Agreement, constitute the entire agreement and understanding between you and us regarding the Services. Our failure to exercise or enforce any right or provision is not a waiver of it. We may assign any or all of our rights and obligations to others at any time. We are not responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Legal Terms or your use of the Services (other than the limited payment collection agency described in Section 01). These Legal Terms will not be construed against us by virtue of having drafted them.
Contact us
To resolve a complaint regarding the Services, or for further information, contact us. Our WhatsApp line is our consumer complaints channel; include your order number where you have one.
Taman Danau Desa, Kuala Lumpur 58100, Malaysia